FAQ’s , Shipping & Store Policy
How long does it take to for my order to be shipped after being placed ? PLEASE READ THOROUGHLY
- If you ordered Hair Accessories , Mink Lashes , or On Hand Hair Please allow 1 hour during business hours for your order to be fulfilled for pickup or to be shipped. Once order is shipped you will receive a tracking number . Depending on tracking option chosen when checking out is how long it will take to be received .
- If you ordered Pre Order Bundles Please allow 5-7 business days for your order to be fulfilled and shipped. Once order is shipped you will receive a tracking number & Depending on tracking option chosen when checking out is how long it will take to be received .
- If you ordered A Custom Made Unit Please allow 5-7 business days for your order to be fulfilled for pickup or to be shipped. Once order is shipped you will receive a tracking number . Depending on tracking option chosen when checking out is how long it will take to be received .
Do you offer Local Pickup or Delivery ?
Local pickup is free and the option will be available at checkout. We do not offer local delivery at the moment
What shipping methods are available ?
- Standard Shipping via USPS 3-5 business days
- Expedited Shipping vis USPS 1-2 business days
- Tracking numbers will be provided via email once package is delivered at postal office
Do you offer refunds or exchange ?
- Here at EsgBeauty we value our customers opinion and we want all of our customers 100% completely satisfied with their purchase . We do not offer refunds but we do offer exchanges up to 24 hours after item is received. Item must be non used